FAQ

1. Order

Our items

  • Stock availability :
    If the item you wish to order is no longer available, we invite you to subscribe to our stock alert. To do this, once you are on the article page, click on the whised size and then on the "Notify me" button. Once you have entered your e-mail address, click on the "Subscribe" button. You will receive a stock alert e-mail when the item is available again.

  • Size guide :
    In order to assist you as much as possible in choosing the size of your item, a size guide is available for a large majority of items. If you have any doubts or questions, you can contact our customer service via the website chat, via e-mail customerservice@barrie.co.uk or contact one of our shops via telephone or Whatsapp.



    Paris :

    - Phone: +(0)1 49 27 03 86
    - Whatsapp : +33 6 07 55 39 76

    Londres :

    - Phone: +44 20 78 46 40 58
    - Whatsapp : +44 78 79 90 23 27

Reception of the order confirmation email
When your order is finished on the website, you will receive an order confirmation e-mail by e-mail. If you have not received it, please check your junk mail / spam folder. You can also go to your personal space to find all the information concerning your order or contact our Customer Service.

Invoice recept
You will receive your invoice by e-mail once your order has been shipped. If necessary, our Customer Service will be happy to send you a new invoice.

Amendment or cancellation of an order
Our teams are committed to dispatch your order as quickly as possible. Once your order has been validated and shipped, it cannot be modified or canceled. We therefore invite you to make sure that the items in your basket are in the colors, sizes and quantities you want when you place your order. Similarly, we invite you to fill in your address with the greatest care before validating your order.
In case of amendment or cancellation, we invite you to contact the Customer Service as soon as possible who will do his best to satisfy your request.

Order tracking
Once your order has been shipped, you will receive a dispatch confirmation e-mail giving you the tracking number for your package. You can also track your parcel directly from your customer account in the "Orders'' section. You can check the status of your order at any time and track your package directly via your personal space in the "Orders'' section.

Missing parts
If an item is missing from your order and we have not informed you of this by e-mail, please contact our customer service department via the website chat or via e-mail customerservice@barrie.co.uk giving us your order number and the reference of the missing item.

2. Payment

Available payment methods
The payment of the order can be made by credit card (Carte Bleue, Visa, Mastercard, American Express, Union Pay, JCB) or by Paypal account. For orders placed by Customers located in the United States, Discovers and Diners cards are also permitted. If you choose to pay via your Paypal account, you will be redirected to the Paypal website for this purpose.

Prices and taxes
For orders placed on the website and delivered within Europe (excluding the United Kingdom), the prices displayed on the website are indicated in euros and include all taxes (VAT) and customs duties where applicable (delivery outside the European Union). A delivery charge of €8 will be added to the customer's bill for all orders under €300.

For orders placed on the website and delivered to the United Kingdom, the prices displayed on the website are indicated in Pounds Sterling and include all taxes (TTC). A delivery charge of £10 will be added to the customer's bill for all orders under £250.

For orders placed on the website and delivered outside of Europe and the UK, the prices displayed on the website are quoted in US dollars and include customs duties. A delivery charge of $15 will be added to the customer's bill for all orders under $550.


3. Delivery

List of delivery countries: we deliver to the following countries:

Europe : www.barrie.fr
Andorre, Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Greece, Spain, Finland, France, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovenia, Slovakia, Switzerland et Vatican City

United Kingdom : www.barrie.co.uk
England, Nothern Irland, Scotland and Wales, Guernsey, Isle of man et Jersey

International : www.barrie.com
Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso Burundi, Cambodia, Cameroon, Canada Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic Chad, Chile, Colombia, Comoros Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica Côte d’Ivoire, Curaçao, Djibouti, Dominica Dominican Republic, Ecuador, Egypt, El Salvador Equatorial Guinea, Eritrea, Eswatini, Ethiopia Falkland Islands, Faroe Islands, Fiji, French Guiana French Polynesia, Gabon, Gambia, Ghana Gibraltar, Greenland, Grenada, Guadeloupe Guatemala, Guinea, Guinea-Bissau, Guyana Haiti, Honduras, Hong Kong SAR China, India Indonesia, Iraq, Israel, Jamaica Japan, Jordan, Kazakhstan, Kenya Kiribati, Kosovo, Kuwait, Kyrgyzstan Laos, Lebanon, Lesotho, Liberia Libya, Macau SAR China, Macedonia, Madagascar Malawi, Malaysia, Maldives, Mali Martinique, Mauritania, Mauritius, Mayotte Mexico, Moldova, Mongolia, Montenegro Montserrat, Morocco, Mozambique, Myanmar (Burma) Namibia, Nauru, Nepal, New Caledonia New Zealand, Nicaragua, Niger, Nigeria Niue, Oman, Pakistan, Palestinian Territories Panama, Papua New Guine, Paraguay, Peru Philippines, Qatar, Réunion, Rwanda Saint Martin, Samoa, San Marino, São Tomé & Príncipe Saudi Arabia, Senegal, Serbia, Seychelles Sierra Leone, Singapore, Solomon Islands, Somalia South Africa, South KoreaSouth Sudan, Sri Lanka St. Barthélemy, St. Kitts & Nevis, , St. Lucia, St. Martin St. Vincent & Grenadines, Taiwan, Tajikistan, Tanzania Thailand, Togo, Tonga, Trinidad & Tobago Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands Tuvalu, Uganda, United Arab Emirates,United States Uruguay, Uzbekistan, Vanuatu, Venezuela Vietnam, Western Sahara, Yemen, Zambia et Zimbabwe.

Delivery methods and timescale
Our deliveries are made by DHL or Fedex, the delivery times of this carrier are given as an indication. For deliveries in Europe, orders are delivered between 1 and 5 working days. For deliveries in the UK, orders are delivered between 1 and 3 working days. For deliveries outside Europe, orders are delivered between 3 and 7 working days.

Delivery fees
For orders placed on the website for delivery within Europe (excluding the UK), a delivery fee of £8 will be charged for all orders under £300. For orders placed on the website for delivery in the UK, a delivery fee of £10 will be charged for orders under £250. For orders placed on the website for delivery outside of Europe and the UK, a delivery fee of $15 will be charged for orders under $550.

Order tracking
Once your order has been shipped, you will receive a dispatch confirmation e-mail giving you the tracking number for your package. You can also track your parcel directly from your customer account in the "Orders'' section. You can check the status of your order at any time and track your package directly via your personal space in the "Orders'' section.

If you have any questions about your order, please contact our Customer Service Department:
- via the website chat
- via e-mail : customerservice@barrie.co.uk
- by contacting the shops by telephone on +33 1 49 27 03 86 from Monday to Saturday from 11am to 1pm (Paris France local time) (for orders delivered in Europe and internationally excluding the UK) and on +44 20 7846 4058 from Monday to Sunday from 11am to 7pm (London local time) (for orders delivered in the UK) or by WhatsApp on +33 6 07 55 39 76 (Europe and International) and on +44 78 79 90 23 27 (UK)

4. Returns and refund procedure

a) Return of an order placed online
- To return an order placed on our website (excluding orders delivered to the UK) , please follow the procedure below:

Return via DHL or Fedex :
1. Contact our customer service via the website chat or by e-mail at customerservice@barrie.co.uk or by phone at +33 1 49 27 03 86 from Monday to Saturday from 11:00 am to 7:00 pm (Paris France local time) in order to make the return request, specifying the order number and the products concerned.
2. Fill out the return form provided in your parcel, specifying only the items to be returned.
3. Place the entire item with the labels still attached and intact in its original packaging with the returns form.
4. Attach the returns form to the package and give it to the DHL or Fedex carrier within 14 days from the date of authorisation of the return.
5. Once the return is received, the quality department will validate the compliance of the return with the acceptance criteria. If applicable, we will proceed with the reimbursement of the items within 3 to 5 days.

Boutique returns :
Returns can be made directly to the Barrie shop in Paris for all orders except those delivered to the UK, with proof of purchase. Our in-store team will validate that the return meets the acceptance criteria. If applicable, we will refund the items within 3 to 5 days.

- To return an order placed on our website (excluding orders delivered to the UK) , please follow the procedure below:

Return via DHL or Fedex :
1. Contact our customer service
- by e-mail : customerservice@barrie.co.uk
- by phone at +44 20 7846 4058 from Monday to Sunday from 11:00am to 7:00pm (London UK time) in order to make the return request, specifying the order number and the products concerned.
2. Fill out the return form provided in your parcel, specifying only the items to be returned.
3. Place the entire item with the labels still attached and intact in its original packaging with the returns form.
4. Attach the returns form to the package and give it to the DHL or Fedex carrier within 14 days from the date of authorisation of the return.
5. Once the return is received, the quality department will validate the compliance of the return with the acceptace criteria. If applicable, we will proceed with the reimbursement of the items within 3 to 5 days.

In our boutique :
Returns of orders delivered to the UK can be made directly to the Barrie shop in London at 55A Conduit St, London W1S 2YE. Our team will check that the return meets our acceptance criteria. If the return is accepted, we will issue a refund within 3 to 5 days.

- Track the return of your online order
To track your return shipment, you will find a tracking number on the return slip that was provided to you when your order was shipped.

- Refund procedure for an online order Once we receive the return, the quality department will validate the compliance of the return with the acceptance criteria. If necessary, we will refund the items within 3 to 5 working days.

b) Return of a purchase made in our boutique:
You can return any purchase made in one of our boutique within 30 days. Our teams will validate the compliance of the return with the acceptance criteria. If applicable, you will have the possibility to exchange it with an item of your choice or to get a credit note valid for one year in the same shop.

5. Warranty and after sales service: Warranty of Barrie items


All Barrie items purchased in our shop or on our online website are warranted for life. Repairs (rips, buttons to be sewn up...) are offered by the House. This warranty applies only to items for which Barrie's recommended care instructions have been followed. You can find all our advice in the Care Advice section or with our teams in our boutique.

Repair service
For any repair, please bring your Barrie item to one of our boutiques. It will be examined by our staff and you will be given a time frame for the repair. The item will be sent back to our Scottish factory and will be thoroughly checked and repaired by the expert hands of our craftsmen. You will then be informed as soon as it is returned to the boutique. If you are unable to visit one of our boutiques, you can also contact our team by email or telephone before returning the item. The repair procedure will be identical and the item will be returned to the address of your choice at your cost.

6. Our Boutiques

Discover our Boutiques and Retailers around the world. Can't find the answer to your question in our FAQ? Our advisors are at your disposal and will be happy to help you.

- Online :
Via the chat on our website
Via e-mail: customerservice@barrie.co.uk

- In our Boutiques :
Europe et International :
By Phone: +(0)1 49 27 03 86
By Whatsapp: +33 6 07 55 39 76 o

United Kingdom :
By Phone: +44 20 78 46 40 58
By Whatsapp: +44 78 79 90 23 27